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Home › Privacy

Privacy policy

This policy describes how Altitude Zone S.L. processes personal data on altitude-zone.com, in accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD). Data controller details: legal notice.

What data we collect and why

  • Contact and free assessment forms: name, email, phone number, profile and your message. Purpose: to reply, to size a unit or a room and, if you ask, to prepare a quote. Legal basis: taking pre-contractual steps and, where applicable, consent.
  • WhatsApp, phone and email: the content you send us so we can handle your enquiry or order. Legal basis: pre-contractual steps or contract.
  • Pack orders: billing and shipping data needed to perform the contract and meet tax obligations.

We do not use your data for automated profiling with legal effects. We do not sell lists to third parties.

Recipients

Service providers working for us may access the data (web hosting, email, carriers, WhatsApp/Meta if you contact us through that channel). They only process what is necessary for their function. WhatsApp is a Meta service; by using that channel you also accept its terms.

Retention

Enquiries are kept for as long as needed to resolve them and, at most, three years if there is no contract. Customer and billing data are kept for the legally required periods (including tax periods). They are then blocked or deleted.

Your rights

You can request access, rectification, erasure, objection, restriction and portability by writing to info@altitude-zone.com. You can also lodge a complaint with the Spanish Data Protection Agency (AEPD).

Cookies

Details about cookies and local storage are in the cookie policy.